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Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

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Emergency 24 hour number

National helpline

Power Cut

It is now simpler than ever to report a power cut. If you want to report a power cut call...

105

  • Call

    Emergency 24 hour number

    National helpline

    Power Cut

    It is now simpler than ever to report a power cut. If you want to report a power cut call...

    105

  • User

    WHICH SERVICE WOULD YOU LIKE TO LOG IN TO?

    At Northern Powergrid we provide a range of services, if you’d like to know more about each service please visit our services directory or our help and advice directory.

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    • Cut Outs
    • Disconnections
    • Earth Requests
    • Enquiries
    • Equipment Problems
    • SafeDig
    • Safety Advice
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  • Search

WHAT TO DO IN A POWER CUT

If you have been informed of a planned power cut, or you think severe weather could cause a power cut, please have a look at our advice below. If you think you may need extra advice or support in a power cut due to your medical or personal circumstances, make sure you join our free Priority Services Membership.  Also, if your home has to be temporarily powered by a generator you must isolate your solar panels to prevent the generator from cutting out and causing a power cut for you or your neighbours. Your installer should have provided you with information on how to isolate, but if you're unsure contact your installers or manufacturer for further information.

Powercut
TORCH x

Keep a torch handy, they are much safer than candles.

STAIR LIFT x

If you have a stair lift, avoid using it up to 30 minutes prior to a planned power cut.

ALARM SYSTEM x

Your alarm systems should have battery back-ups, but some may be affected.

MOBILE PHONE x

Make sure your mobile phone is fully charged and to hand and that you have all your important contacts saved.

LIGHTING x

Leave a light on so you can tell when the power is back on.

KITCHEN APPLIANCES x

Your kitchen appliances should be ok during a power cut. Try to fill in any spaces in your freezer, don't fill it with fresh food, wrap it in a blanket to keep it cold and keep the door closed. Don't start a wash cycle on your washing machine directly before a planned power cut.

FLASKS AND HOT WATER BOTTLES x

Make up a hot water bottle and a flask with a hot drink to keep warm.

FOOD AND DRINK x

Make sure your cupboards are well-stocked with food and drink.

HEATING x

Heat one room thoroughly before a power cut and stay in it to keep warm. Be careful if using alternative heating such as gas heaters. Remember that if your heating uses an electrical timer, you will need to reset it once the power is restored.

FISH AND LIVESTOCK x

Tropical fish should not be affected in a power cut of 2-3 hours. If the power cut is due to last longer, store warm water beforehand so you can maintain the tank temperature. Livestock should be kept insulated and ventilated.

COMPUTER x

Save your work and back up your files regularly before a power cut so you don't lose any important documents.

RADIO x

Have a battery-powered or wind-up radio tuned in to a local radio station so you can receive updates on the power cut.

BLANKETS AND JUMPERS x

Make sure you have plenty of blankets and jumpers at hand so you can keep warm, especially if it is night time or winter.

LIGHTING x

Be careful if using alternative lighting such as candles. 

WE HAVE CREATED A USEFUL CHECKLIST FOR YOU, AVAILABLE TO PRINT
CHECKLIST OF THINGS TO DO/BE AWARE OF...

Power CutHave a battery-powered or wind-up radio tuned into a local radio station

Power CutKeep a torch handy - much safer than candles

Power CutMake sure you have a charged mobile to hand with all important numbers stored

Power CutIf you have a stair lift, avoid using it up to 30 minutes prior to a planned power cut

Power CutOnly use alternative forms of heat or lighting if they're safe

Power CutRegularly back-up work and important files on your computer before a power cut

Power CutMake a hot water bottle and fill a vacuum flask with something warm

Power CutMake sure you wrap up warm with extra clothes and/or blankets

Power CutEnsure cupboards are stocked with food and drink

Power CutKitchen appliances will be ok during a power cut

Power CutHome and fire alarms may be affected during a power cut

Power CutFish and livestock may be vulnerable during a power cut

HOW WE DEAL WITH POWER CUTS

Why have I got a power cut and who should I contact

How to reset your trip switches

Keeping you updated during a power cut

Checking your power in your home

Planned power cuts

Intermittent Power Faults

VISITING YOU AT HOME
VISITING YOU AT HOME

Most visits made by us are at your request. However, sometimes we may need to visit your home to inspect or maintain our equipment during a power cut.

The visit will be made by one of our staff or a contractor working for us. We follow a code of practice so you can be confident all visits are made by a properly-trained, genuine member of staff. Our staff will carry identification, wear clothing and drive vehicles with our logo on, and be able to give you exact information about why they are visiting your home.

If you have any doubts about whether a caller is genuine, do not let them in your home.

STAYING OPEN FOR BUSINESS
STAYING OPEN FOR BUSINESS

If you own a small business, you may need to decide whether you want to continue trading during a power cut.

For planned work, we'll let you know in advance about the power cut so you can prepare or make alternative arrangements.

Read our guidance to help you to better understand why power cuts happen and to help get you and your business prepared.

COMPENSATION
COMPENSATION

If you have experienced a prolonged power cut, you may be eligible to claim compensation. Please see our Help & Advice section for advice on compensation.

NATIONAL HELPLINE

105

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Have you checked out our Help & Advice directory, it may just have the answers that you're looking for.

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