Accessing network records workshop

We ran workshops for customers to help them better understand how they could access our network records.

We continue to support and facilitate fair and open competition in connections. We understand that for customers and their representatives to be able to prepare designs for contestable works, it is important that our network information is readily available and accessible to those who want to use it.

In March 2017, our Connections Input Services Team ran a workshop for ICPs on how to access our network records. Following that, we received requests from our metered demand and unmetered customers for a similar event. We made a commitment in our 2017/18 ICE plan to hold a further workshop, where we could explain the process of obtaining our network record information, improve our customers’ understanding of that information and help them overcome any issues or difficulties they might have experienced when accessing it.

In August 2017, we ran a successful workshop. Attendees were given a demonstration on how to access our network records system and an overview of the information currently available. They were also given a preview of our new IT solution that will modernise the way in which distribution asset records and associated data can be accessed and viewed online in the future. The workshop proved extremely popular, with all the available places filled within an hour of the invitation being issued. Demand was so high that we decided to run a follow up session for customers who were unable to attend. We ran a second workshop at our Connections Customer Forum in November 2017. Looking forward we will continue to engage with customers to provide information and training as our new IT solution is introduced. 

You can view the slides on accessing network records presented at our Connections Customer Forum in November 2017 here.