Connection offer expiry dates

We now provide the exact date when the offer will expire on every new quotation we issue.

Our design engineers highlighted that customers will often call to check the date when their connection offer expires. Connections offers expire 90-days after issue, at which point customers need to make a new application. Although our customers are aware of this, many were unclear as to whether the 90-day expiry date was calculated in working days or by calendar dates and were calling our team to check. The suggestion was made to include the actual date the offer expires on all new connections quotations we issue.

We thought this was a sensible suggestion that would be of benefit to our customers and improve our service. We made changes to our quotation letters and now all new quotations we issue bear the expiry date of the offer.