Contact information for our connections engineers
We published contact details for our regional connections engineers on our website so that customers could access them more easily.
Customers told us that the ability to pick up the telephone and talk to one of our team about their connection was important.
We listened and made a commitment to publish the contact details of our regional connections engineers on our website. Our aim was to make it quicker and easier for our customers to connect with our team. Facilitating these upfront conversations is especially important following the introduction of A&D fees, as customers will often want to have a general conversation about their options ahead of making a formal application.
Now, whether our customers are thinking of applying for a new connection and want to explore their options or have an existing project they would like to discuss they can easily find the telephone number of the commercial, design or delivery engineer they require, pick up the phone and speak to a member of our team. Equally, if a face to face meeting is preferred they can request a visit or book a place at one of our monthly connections surgeries, meaning our connections experts are more accessible than ever before.
The new webpage featuring contact details for all our connections engineers alongside the areas of our operating region they are responsible for is available on our website at www.northernpowergrid.com/contact-our-connections-engineersView timeline