We said we would implement a new process so that ICPs receive quotes quicker for sites where a quotation has already been issued.
“If I have a development, lots of ICPs might quote for the work. Can you make your quote for the non-contestable part of the work available to any ICP who wants it instead of re-doing it? This would make whole process of Redrow getting quotes more efficient.”
Andrew Calvert, Redrow Homes.
Through on-going dialogue with our stakeholders we were aware that a number of ICPs often quote for the same connections work – this could be a connection for a new housing development for instance. Customers from Redrow Homes and Lark Energy Commercial informed us that it would be quicker and more efficient for them if we could make the quotation for the non-contestable part of the work available to any ICP that requests it. Having considered the benefits this change could have for our customers, we added an action to our work plan to reissue our quotations to any ICP that requests it, so long as the initial quotation remains valid, the point of connection is still available and the capacity requested is consistent with the initial quotation, and they have the appropriate authority to make such a request.
This action was completed in accordance with our forecast, with a process now in place that, dependant on all of the connection factors being the same and the capacity still being available, the non-contestable work for a connection can be replicated into a new quotation for another ICP. This process speeds up the preparation time for the quotation as the design engineer is validating a previously designed scheme rather than designing the connection from the start.
To further improve timescales, when a customer asks for a quotation to be reissued when it has reached the end of its validity period, we are now targeting a reduction in timescale from 20 or 15 days to a maximum of 10 days, enabling us to respond more quickly to any customer who wishes to proceed with the connection offer.View timeline