15/02/2019
30/04/2018
15/02/2019
Objectives completed
30/04/2018
Improved customer communications
Action
We will include a description of the connection project as well as the enquiry reference, at the beginning of all our customer correspondences.
The Outcome
Customers with multiple connections will be able to identify the project we are referring to quickly and easily.
Target Measure
Customer correspondence reviewed and new standards applied.
Voltage
LV
HV
EHV
RAG Status
Market Segments
M
U
DG
We will include a description of the connection project as well as the enquiry reference at the beginning of all our customer correspondences.
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