Multi-optioneering design service
We created a new page on our website to promote the multiple application optioneering service we offer.
In 2016 we introduced a multiple design application optioneering service, similar to Scottish Power's Quote+ process, which allows customers to consider multiple connections solutions whilst maintaining their position in the formal connections queue.
During discussions at our Connections Customer Forum in November 2016, it became clear that many of our customers were not aware that we provided this service. To address this, we said we would create a new page on our website that explains our multi-optioneering process step-by-step, including how to apply.
We delivered this commitment in August 2017 and promoted the new page on our website homepage; via our social media channels and in our communications to customers.
You can visit www.northernpowergrid.com/multiple-application-optioneering-process for more information on the service we offer.View timeline