Stakeholder updates

We said we would ensure our connections stakeholders were kept informed of the service improvements we are making.

“I think you’ve hit all the key issues that have come up in the past, just going forward it’s important for us to be kept up to date or informed of all of this.”
Sarah Whittaker, Barnsley MBC.

Following feedback from one of our unmetered connections customers who told us it was important that we continued to communicate the enhancements we are making to our connections service, we committed to delivering a programme of targeted stakeholder updates.

One of the ways we have achieved this is by developing and regularly updating the dedicated ICE webpage which is clearly signposted on our get connected website and gives stakeholders a channel to give us feedback. In October 2016, we launched a new section on our website specifically for stakeholders called ‘Your Powergrid'. Through this online hub we are publishing regular updates on our service improvement actions. These stories are being promoted through social media and e-mail marketing and this evolution in the way we communicate with our stakeholders also feeds into our pledge to keep our customers informed.

Another way we have improved our communication with customers is through our connections stakeholder newsletter which is sent twice a year to approx. 5,600 connections customers, you can sign up to our mailing list at ICE@northernpowergrid.com.

We run twice-yearly forums for our connections customers and ICPs; in addition to being our primary method of engagement, these events are also where we receive some of our most valuable feedback.  

• Watch a video from our Connections Customer Forum in April 2017 to hear what attendees thought of the event. 
• Visit our Incentive on Connections Engagement webpage. 
• Visit the 'Your Powergrid' stakeholder section of our website.